Sales Conditions

General Sales Conditions

We do not accept any liability for typographical or transient data errors.

Any changes or modifications to these conditions requires a written agreement signed by both parties. Controlling principles are listed in the Payment Methods and Shipping and Handling sections (see below).

We strictly adhere to the customer-oriented common business practice codes (German: "AGB"), which provide a correct, and a very fair basis of trading (regardless of the language the customer speaks). Jurisdiction for all legal affairs is Berlin, Germany. However, we strive to resolve all problems to the customer's advantage, so that legal recourse is not necessary.

Payment Methods

For international orders the only logistically feasible method of payment is by credit card. We're sorry, but that's the way it is. Note that your credit card will not be billed until we have shipped the software ordered.

For customers who absolutely cannot pay by credit card, we do allow (albeit reluctantly) prepayment by direct wire transfer to our bank account (for bookkeeping purposes you must e-mail or fax us a copy of your wire-transfer receipt). Please note that all fees and service charges (including exchange rate charges) are the customer's responsibility.

The standard method of payment for customers in Germany is direct debiting from the customer's bank account. Unfortunately, we are not able to provide this method for international (English) orders. Customers who have a bank account with a German financial institution are requested to use our German-language order form.

Shipping and Handling

Software shipments of Papyrus OFFICE (English version) are by Internet e-mail and download only. These internet shipments incur no additional shipping or handling fees. This applies both to new licenses, as well as upgrades, free updates, and additional licenses.

After careful consideration, we have decided not to offer Papyrus OFFICE (English) on CD. In addition to postage costs and the logistic hassle, shipping Papyrus (English) on CD could lead to problems with customs fees, which we prefer to avoid. The vast majority of our international customers have access to the internet, which is a much faster and simpler way to deliver Papyrus software.

When you place an order, you will receive an e-mail with a license key file, a personal serial number, and detailed instructions for downloading the Papyrus installation archive (about 5 MB) from our internet server. If you were to "burn" the archive contents onto a CD-R, the result would be functionally equivalent to the CD's we produce (at extra cost) for the German version of Papyrus.

We provide free repeat shipments (via internet) at any time on request (in case you should lose or accidentally delete your original files). Requests for repeat e-mail shipments are normally processed very quickly (within a few days at most, but often within a few hours), and are guaranteed to be available for at least two years from the purchase date.

Taxes and Currencies (Dollars and Euros)

We are not required to collect tax on purchases placed from outside the EU: All prices listed in US-Dollars ($) are tax-free, and apply exclusively to all residents outside the European Union. The only reason that we need your postal address is to prove that German VAT does not apply to your purchase, otherwise we may be legally required to collect tax separately.

All prices listed in Euros (€) include 19% "Value Added Tax" ("VAT", German: "Mehrwertsteuer"), and apply to all purchases made by European Union residents. We are legally bound to collect this tax on all EU purchases (you may not live in Germany, but we are located here, and those are the rules that count).

Our prices in Euros (€) apply to residents of the following countries: Austria, Belgium, Bulgarien***, Cyprus**, Czech Republic**, Denmark*, Estonia**, Finland, France, Germany, Greece, Hungary**, Ireland, Italy, Latvia**, Lithuania**, Luxemburg, Malta**, Monaco, Netherlands, Northern Ireland* (UK), Poland**, Portugal, Rumänien***, Slovakia**, Slovenia**, Sweden*, Spain, United Kingdom* (incl. Isle of Man).

* These countries do not use Euros as currency, but are part of the European Union, so residents are subject to German VAT, and must order (and pay) in Euros; this also includes: ** New EU-members as of 1-May-2004, and *** New EU-members as of 1-Jan-2007.

Residents of all other (non-EU) countries should place orders (and pay) according to the prices in US-Dollars ($). This includes (among others) Australia, Canada, India, New Zealand, South Africa, Switzerland, and the USA.

Papyrus OFFICE Upgrades (from older versions)

You must be a registered owner of a previous Papyrus version to qualify for an upgrade price to Papyrus Version 12.5. The upgrade price depends on the version level you now have, but not the language. You may upgrade to Papyrus OFFICE Version 12.5(English) from either a previous English or a German version of Papyrus.

Papyrus OFFICE (English) upgrades are always shipped complete, and include the full complement of online-help and English-language example files (you do not have to have the old version installed to install the upgrade).

Cancellations

As specified by the German legal code (§3 FernAbsGes), the customer has a 14-day right of refusal for all business agreements conducted electronically, including purchases of software licenses, of course. To invoke this right for software that has already been shipped, you must delete all copies of the software from any disks, CDs, tapes, or other data carriers (including any backup archives) in your possession, and send us a formal declaration (preferably notarized) that all such copies of the software have been permanently destroyed.

Rewards and Discounts

The Recommendation rewards, and Crossgrade or Student discounts (as described in the Conditions) are exclusive, in other words, only one discount may be applied to any one purchase. In addition, you must provide proof of entitlement with your order. We can not honor retroactive requests for discounts.

Student discount:

To qualify for a student discount, you must provide proof of current registration at an accredited school or university with your order. Fax or e-mail us a current copy of your registration or transcript, and let us know in your order how and when it was sent. We cannot honor retroactive requests for discounts after the order was placed.
The Papyrus student version is identical to the full version: the only difference is that the license is not freely transferrable (a Papyrus student license can be sold or otherwise transferred only to another student).
The student discount is valid only for new purchases of a full (non-discounted) Papyrus license, and may not be combined with any other discount (upgrade, cross-grade, additional or network license). In other words, you may use only one discount for each purchase.

Cross-grade (from third-party software to Papyrus OFFICE)

Have you tried the Papyrus Demo, and decided that you want to get rid of your old software? We understand completely: just send it to us!
Send us the original CD 1 (or Disk 1) of your former word processing software (if you have a license card, send it too), and we will allow you a $20 discount on the price of your new Papyrus OFFICE.
Note: your old program must be for the same operating system as the new Papyrus license you wish to purchase.
Your license to use your old software expires when you send it in: you may no longer transfer, sell, or purchase upgrades for the old program; the license and all rights thereto become property of R.O.M. logicware GmbH. You really must want to get rid of your former program permanently.
For legal and licensing reasons we can only accept commercially sold word processing and desktop publishing packages for cross-grades (no freeware or shareware).
For similar reasons, we (must) reserve the (theoretical) right to require you to send us the rest of the software package (in addition to CD/Disk 1). (Whether or not we will ever do that should be fairly obvious.)
Only one discount may be used for any one order: a cross-grade may not be combined a student discount or upgrade price.

Price Guarantee (in the event of upgrades)

There's nothing more aggravating than to purchase software, and then to discover that a newer version is about to be released. However, we offer a price guarantee to protect you from this "worst case scenario".

We are continually developing Papyrus, so sooner or later we have to set a date, and release a new version level (which in any case is to your advantage). Here's how the price guarantee works:

If you purchase a Papyrus license or an upgrade, and a new version level is released within 1 month, your upgrade to the new version is free (shipment via e-mail only).
If the new version is released within 2 months after your purchase, the upgrade price to the new version is a flat $25 (or 25 €).

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